Welcome to Hey Mugwort Skincare, operated by Hey Mugwort Skincare.
Throughout our site, when we say "we," "us," or
"our," we're referring to Hey Mugwort Skincare. By accessing or using
our website, you engage in our "Service" and agree to abide by the
following terms and conditions outlined here.

By visiting our site and/or making a purchase from us, you agree to be bound
by these "Terms of Service," including any additional terms,
conditions, policies, and notices referenced herein or available through
hyperlinks. These Terms apply to all users of the site, including browsers,
vendors, customers, merchants, and contributors of content.

Please take the time to read these Terms of Service carefully before using
our website. If you do not agree with any part of these terms and conditions,
please refrain from accessing our website or using our services. Your continued
use of or access to the website following any updates or changes to these Terms
constitutes acceptance of those modifications.

Our store is hosted on Shopify Inc., providing the online e-commerce
platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the
age of majority in your state or province of residence, or that you have given
us your consent to allow any minor dependents to use this site. The use of our
products for any illegal or unauthorized purpose is strictly prohibited.

You must not transmit any worms or viruses or any code of a destructive
nature. A breach or violation of any of the Terms will result in an immediate
termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding credit card information) may be transferred unencrypted
and involve transmissions over various networks. Credit card information is
always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any
portion of the Service, use of the Service, or access to the Service without
express written permission from us. Headings used in this agreement are
included for convenience only and will not limit or otherwise affect these
Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We at Hey Mugwort Skincare strive to provide accurate and up-to-date
information on our site. However, we are not responsible if information made
available on this site is not accurate, complete, or current. The material on
this site is provided for general information only and should not be relied
upon or used as the sole basis for making decisions without consulting primary,
more accurate, more complete, or more timely sources of information. Any
reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical
information, necessarily, is not current and is provided for your reference
only. We reserve the right to modify the contents of this site at any time, but
we have no obligation to update any information on our site. You agree that it
is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the
right at any time to modify or discontinue the Service (or any part or content
thereof) without notice at any time. We shall not be liable to you or any
third-party for any modification, price change, suspension, or discontinuance
of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the
website. These products or services may have limited quantities and are subject
to return or exchange only according to our Return Policy. We have made every
effort to display as accurately as possible the colors and images of our
products that appear at the store. We cannot guarantee that your computer
monitor's display of any color will be accurate. We reserve the right to limit
the sales of our products or Services to any person, geographic region, or
jurisdiction. We may exercise this right on a case-by-case basis. We reserve
the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at any
time without notice, at the sole discretion of us. We reserve the right to
discontinue any product at any time. Any offer for any product or service made
on this site is void where prohibited. We do not warrant that the quality of
any products, services, information, or other material purchased or obtained by
you will meet your expectations, or that any errors in the Service will be
corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our
sole discretion, limit or cancel quantities purchased per person, per
household, or per order. These restrictions may include orders placed by or
under the same customer account, the same credit card, and/or orders that use
the same billing and/or shipping address. In the event that we make a change to
or cancel an order, we may attempt to notify you by contacting the e‑mail
and/or billing address/phone number provided at the time the order was made. We
reserve the right to limit or prohibit orders that, in our sole judgment,
appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account
information for all purchases made at our store. You agree to promptly update
your account and other information, including your email address and credit
card numbers and expiration dates, so that we can complete your transactions
and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither
monitor nor have any control nor input. You acknowledge and agree that we
provide access to such tools "as is" and "as available"
without any warranties, representations, or conditions of any kind and without
any endorsement. We shall have no liability whatsoever arising from or relating
to your use of optional third-party tools. Any use by you of optional tools
offered through the site is entirely at your own risk and discretion, and you
should ensure that you are familiar with and approve of the terms on which
tools are provided by the relevant third-party provider(s). We may also, in the
future, offer new services and/or features through the website (including the
release of new tools and resources). Such new features and/or services shall
also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may
include materials from third parties. Third-party links on this site may direct
you to third-party websites that are not affiliated with us. We are not
responsible for examining or evaluating the content or accuracy, and we do not
warrant and will not have any liability or responsibility for any third-party
materials or websites, or for any other materials, products, or services of
third parties. We are not liable for any harm or damages related to the
purchase or use of goods, services, resources, content, or any other
transactions made in connection with any third-party websites. Please review
carefully the third party's policies and practices and make sure you understand
them before you engage in any transaction. Complaints, claims, concerns, or
questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example,
contest entries) or without a request from us, you send creative ideas,
suggestions, proposals, plans, or other materials, whether online, by email, by
postal mail, or otherwise (collectively, 'comments'), you agree that we may, at
any time, without restriction, edit, copy, publish, distribute, translate, and
otherwise use in any medium any comments that you forward to us. We are and
shall be under no obligation (1) to maintain any comments in confidence; (2) to
pay compensation for any comments; or (3) to respond to any comments. We may,
but have no obligation to, monitor, edit, or remove content that we determine
in our sole discretion is unlawful, offensive, threatening, libelous, defamatory,
pornographic, obscene, or otherwise objectionable or violates any party's
intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party,
including copyright, trademark, privacy, personality, or other personal or
proprietary right. You further agree that your comments will not contain
libelous or otherwise unlawful, abusive, or obscene material, or contain any
computer virus or other malware that could in any way affect the operation of
the Service or any related website. You may not use a false e‑mail address,
pretend to be someone other than yourself, or otherwise mislead us or third
parties as to the origin of any comments. You are solely responsible for any
comments you make and their accuracy. We take no responsibility and assume no
liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our
Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that
contains typographical errors, inaccuracies, or omissions that may relate to
product descriptions, pricing, promotions, offers, product shipping charges,
transit times, and availability. We reserve the right to correct any errors,
inaccuracies, or omissions, and to change or update information or cancel
orders if any information in the Service or on any related website is
inaccurate at any time without prior notice (including after you have submitted
your order). We undertake no obligation to update, amend, or clarify
information in the Service or on any related website, including without
limitation, pricing information, except as required by law. No specified update
or refresh date applied in the Service or on any related website should be
taken to indicate that all information in the Service or on any related website
has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you
are prohibited from using the site or its content: (a) for any unlawful
purpose; (b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial, or state regulations,
rules, laws, or local ordinances; (d) to infringe upon or violate our
intellectual property rights or the intellectual property rights of others; (e)
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion, ethnicity, race,
age, national origin, or disability; (f) to submit false or misleading
information; (g) to upload or transmit viruses or any other type of malicious
code that will or may be used in any way that will affect the functionality or
operation of the Service or of any related website, other websites, or the
Internet; (h) to collect or track the personal information of others; (i) to
spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or
immoral purpose; or (k) to interfere with or circumvent the security features
of the Service or any related website, other websites, or the Internet. We
reserve the right to terminate your use of the Service or any related website
for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will
be uninterrupted, timely, secure, or error-free. We do not warrant that the
results that may be obtained from the use of the service will be accurate or
reliable. You agree that from time to time we may remove the service for
indefinite periods of time or cancel the service at any time, without notice to
you. You expressly agree that your use of, or inability to use, the service is
at your sole risk. The service and all products and services delivered to you
through the service are (except as expressly stated by us) provided 'as is' and
'as available' for your use, without any representation, warranties, or
conditions of any kind, either express or implied, including all implied warranties
or conditions of merchantability, merchantable quality, fitness for a
particular purpose, durability, title, and non-infringement. In no case shall
Hey Mugwort Skincare, our directors, officers, employees, affiliates, agents,
contractors, interns, suppliers, service providers, or licensors be liable for
any injury, loss, claim, or any direct, indirect, incidental, punitive,
special, or consequential damages of any kind, including, without limitation,
lost profits, lost revenue, lost savings, loss of data, replacement costs, or
any similar damages, whether based in contract, tort (including negligence),
strict liability, or otherwise, arising from your use of any of the service or
any products procured using the service, or for any other claim related in any
way to your use of the service or any product, including, but not limited to,
any errors or omissions in any content, or any loss or damage of any kind
incurred as a result of the use of the service or any content (or product)
posted, transmitted, or otherwise made available via the service, even if
advised of their possibility. Because some states or jurisdictions do not allow
the exclusion or the limitation of liability for consequential or incidental
damages, in such states or jurisdictions, our liability shall be limited to the
maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Hey Mugwort Skincare and
our parent, subsidiaries, affiliates, partners, officers, directors, agents,
contractors, licensors, service providers, subcontractors, suppliers, interns,
and employees, harmless from any claim or demand, including reasonable
attorneys' fees, made by any third party due to or arising out of your breach
of these Terms of Service or the documents they incorporate by reference, or
your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to
be unlawful, void, or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these Terms of
Service. This determination shall not affect the validity and enforceability of
any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the
termination date shall survive the termination of this agreement for all
purposes. These Terms of Service are effective unless and until terminated by
either you or us. You may terminate these Terms of Service at any time by
notifying us that you no longer wish to use our Services, or when you cease
using our site. If, in our sole judgment, you fail, or we suspect that you have
failed, to comply with any term or provision of these Terms of Service, we also
may terminate this agreement at any time without notice, and you will remain
liable for all amounts due up to and including the date of termination; and/or
accordingly, may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these
Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this
site or in respect to The Service constitutes the entire agreement and
understanding between you and us and govern your use of the Service,
superseding any prior or contemporaneous agreements, communications, and
proposals, whether oral or written, between you and us (including, but not
limited to, any prior versions of the Terms of Service). Any ambiguities in the
interpretation of these Terms of Service shall not be construed against the
drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the laws of
[Your Jurisdiction].

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time
at this page. We reserve the right, at our sole discretion, to update, change
or replace any part of these Terms of Service by posting updates and changes to
our website. It is your responsibility to check our website periodically for
changes. Your continued use of or access to our website or the Service
following the posting of any changes to these Terms of Service constitutes
acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at
sales@heymugwort.com.au.

This Privacy Policy outlines how Hey
Mugwort Skincare ("we" or "our") collects, uses, and
discloses your Personal Information when you visit or make a purchase from our
website.

Collecting Personal Information

When you visit our website, we collect
information about your device, interactions, and details necessary to process
your purchases. The types of Personal Information we collect include:

Device Information:

Examples: Version of the web
browser, IP address, time zone, cookie information, viewed sites or
products, search terms.

Purpose: To load the site
accurately, perform analytics for site optimization.

Source: Collected automatically
through cookies, log files, web beacons, tags, or pixels.

Disclosure: Shared with our
processor, Shopify.

Order Information:

Examples: Name, billing address,
shipping address, payment information, email address, phone number.

Purpose: To fulfill orders,
process payments, arrange shipping, provide invoices, communicate with
customers.

Source: Collected directly from
you.

Disclosure: Shared with our
processor Shopify, Shipstation, Klaviyo.

Customer Support Information:

Examples: Name, billing address,
shipping address, email address, phone number.

Purpose: To provide customer
support.

Source: Collected directly from
you.

Disclosure: Shared with Shopify.

Minors:

The site is not intended for
individuals under 16. We do not knowingly collect Personal Information
from children.

Sharing Personal Information

We share your Personal Information
with service providers to help provide services and fulfill contracts. This
includes Shopify, which powers our online store.

Behavioural Advertising

We use Personal Information for
targeted advertisements or marketing communications. We use tools like Google
Analytics and share information with advertising partners. You can opt-out
through various platforms.

Using Personal Information

We use your Personal Information to
offer products, process payments, fulfill orders, and keep you updated on new
products, services, and offers.

Lawful Basis

Processing of Personal Information is
based on consent, contract performance, legal obligations, protection of vital
interests, tasks in the public interest, and legitimate interests.

Retention

We retain your Personal Information
for our records unless you request its erasure.

Australian Privacy Principles (APP): Residents of Australia, under the
APP, are entitled to specific rights regarding their Personal Information.

Cookies

We use various cookies for different
functions, including necessary store functioning, reporting, analytics, and
tracking preferences.

Do Not Track

We do not alter our data practices in
response to "Do Not Track" signals.

Changes

This Privacy Policy may be updated to
reflect changes in practices or for operational, legal, or regulatory reasons.